How Can We Help?
Live Customer Support is Available Monday - Friday from 8am-5pm EST.
Click the Chat Icon Below or Call: 844-273-8378
General Questions or Comments
Submit here if you believe a question is incorrect in some way
Access Plan Extensions or Refunds Form
Complete the form if you did not pass the official ASE test and would like to extend your access plan for up to 60 days free of charge, or would like a full refund of your access plan fee. Access plan extensions are based on plan length. 30-day access plans are exempt from the guarantee. 60-day or longer access plans are eligible for a 60-day extension. Upload your scores document using the form. If faxing your documents, please fill out the fax form completely and fax your test documents with it to 1-866-201-1044. Please allow 2 to 4 business days to process your request. Click here to download our official Fax Form if you will be faxing your test scores document to us.
IMPORTANT: We cannot process your extension or refund request without receiving a copy of your official ASE test results either uploaded or faxed to us.
Official Mailing Address
ASE Test Prep, LLC
1166 E. Dayton-Yellow Springs Rd., Suite 382
Fairborn, OH 45324