Extension or Refund

Subscription Extension or Refund

This form is to be used if you did not pass the official ASE test and would like to extend your subscription for 60 days FREE of charge or you would like a full refund of your subscription fee. Only 30 or 60-day subscriptions are elegible.
If faxing your document(s) please completely fill out this form and fax your test document(s) to 1-866-201-1044. Click Here to download our official cover sheet to use when faxing us.
Requirements to qualify for our guarantee. You also must have taken and passed (with at least a 70%) at least 5 timed or untimed tests in the ASE area in which you did not pass the official ASE test and are requesting an extension or refund. The 5 passing timed or untimed tests must also have been taken prior to the date that you took your failed official ASE test.

Please note that we cannot issue an extension or refund without receiving a copy of your official test results either attached to your request or faxed. Refund or extension request must be submitted within 30 days of taking your official ASE test.

 
  • Refund does not apply to the cost you incurred to take the official ASE test. Only 30-day and longer standard subscriptions are eligible for the FREE up to 60-day extension or full refund. Only 1 refund or extension allowed per eligible paid subscription. You must have completed and passed (with at least a 70%) a minimum of 5 timed and 5 untimed practice tests in the ASE area in which you did not pass the official ASE test and are requesting an extension or refund. The 5 passing timed and untimed tests must have been taken prior to the date that you took your failed official ASE test. A practice test is not completed and registered in our system unless you click the blue "Finish Test" button at the end of the test. Group, 10-day, and custom subscriptions are not eligible for the Pass The ASE Test Guarantee. Refund or extension requests must be submitted within 30 days of taking your official ASE test. Official test scores document must be submitted along with your request. Only Automotive Series ASE tests qualify for the guarantee. Please allow up to 48 business hours to process your request.
 

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